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Automating Customer Master Data Integration for Royalty Management

BMCG developed a custom SAP ABAP solution that automates customer master data extraction, classifies sales channels, and delivers structured data feeds to an external royalty management platform, improving reporting accuracy while reducing manual effort.
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INDUSTRY
Manufacturing & Consumer Products
PLATFORM
SAP ECC
MODULE
SAP ABAP, SAP SD, SAP Customer Master
The Challenge

Improving Customer Data for Royalty Processing

Royalty calculations relied on customer master data and accurate sales channel classification. Managing this information manually made it difficult to maintain consistent customer records, identify changes, and provide external systems with the latest data required for royalty reporting.

Manual Customer Data Updates

Customer information had to be prepared manually before being shared with the external royalty management system, increasing administrative effort.

Inconsistent Sales Channel Classification

Customer sales channels were not maintained as a standard SAP field, making it difficult to apply consistent business rules for royalty calculations.

Large Data Volumes

Sending complete customer data during every update increased processing time and unnecessary data movement between systems.

Limited Data Synchronization

Without an automated integration process, keeping customer master data aligned across SAP and external applications became increasingly difficult.

Solution Delivered

Building an Automated SAP Customer Data Integration Process

BMCG developed a custom SAP ABAP solution that automatically extracts customer master data, determines customer sales channels through configurable business rules, and generates structured files for integration with an external royalty management platform. The solution supports both complete data loads and incremental updates, reducing manual effort while improving data consistency.

Customer Data Integration Workflow

01
  • Extract customer master records
02
  • Identify customer sales channels
03
  • Detect changed customer records
04
  • Generate structured integration files
05
  • Deliver files automatically
06
  • Support full and incremental data loads

SAP Functionality Delivered

01
  • Custom SAP ABAP extraction program
02
  • Customer master data automation
03
  • Sales channel classification
04
  • Change document processing
05
  • Full and delta data extraction
06
  • Automated file generation
07
  • Integration-ready output
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Our Approach

Developing a Reliable Integration Solution

Business Process Analysis

Reviewed customer master processes and royalty reporting requirements to define the information needed for accurate external reporting.

Custom SAP ABAP Development

Developed a reusable extraction program that retrieves customer information, applies business rules, and prepares structured integration files.

Business Rule Configuration

Implemented configurable sales channel mapping and automated change detection to ensure only relevant customer updates were processed.

Testing & Deployment

Validated extraction logic, file generation, and integration scenarios before deploying the solution into production to support scheduled and on-demand processing.
Services Delivered

SAP Services That Enabled the Integration

The solution combined SAP ABAP development, customer master data management, and integration automation to deliver a reliable and repeatable process for sharing customer information with an external royalty management platform.

Custom SAP ABAP Development

Developed a custom extraction program to automate customer master data retrieval and prepare structured integration files.

Customer Master Data Automation

Configured the solution to extract relevant customer records, partner functions, and business information required for royalty processing.

Sales Channel Classification

Implemented configurable business rules to classify customers into the appropriate sales channels, ensuring consistent royalty calculations.

Delta Data Processing

Built an incremental update process that identified only modified customer records, reducing unnecessary data transfers and improving processing efficiency.

Automated File Generation

Generated standardized, integration-ready output files that supported both scheduled processing and manual verification when required.

Testing & Deployment

Performed functional testing, business validation, deployment support, and production verification to ensure reliable day-to-day operation.
Business Outcomes

Business Results Delivered

The automated integration established a consistent process for sharing customer master data with the royalty management platform. It improved data quality, reduced manual effort, and simplified ongoing maintenance while supporting accurate royalty reporting.

Automated Customer Data Integration

Replaced manual customer data preparation with an automated extraction and delivery process.

Accurate Sales Channel Classification

Applied consistent business rules to classify customer sales channels, improving the quality of royalty calculations.

Reduced Data Processing

Delta processing transferred only updated customer records, minimizing file sizes and improving integration efficiency.

Improved Data Consistency

Provided reliable customer master information across SAP and external systems through standardized data extraction.

Simplified Maintenance

Separated sales channel mapping from the extraction logic, making future updates easier without modifying the core program.

Flexible Data Delivery

Supported both automated file transfers and optional manual downloads to meet different operational and support requirements.
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