Transforming Order Visibility with a Custom Open Sales Order Dashboard

BMCG designed a custom reporting solution that replaced fragmented SAP reports and manual spreadsheets with a single operational view for faster order monitoring and decision-making.
INDUSTRY
FAST-MOVING CONSUMER GOODS MANUFACTURING
PLATFORM
SAP S/4HANA
MODULE
SAP SD, SAP BILING, SAP CREDIT MANAGEMENT, SAP ABAP
The Challenge

Bringing Open Sales Order Visibility into One View

Managing thousands of open sales orders across multiple business functions became increasingly difficult. Sales, warehouse, finance, and customer service teams each relied on separate reports. The fragmented reporting process created operational delays and reduced visibility across the order-to-cash cycle.

Multiple SAP Reports

Business users switched between several SAP transactions to monitor sales orders, deliveries, billing, and credit status.

Manual Report Consolidation

Customer service teams manually combined information from multiple reports into spreadsheets before taking action.

Limited Order Visibility

There was no centralized dashboard to monitor open orders, delivery delays, billing status, and credit blocks in one place.

Delayed Issue Resolution

Without aging analysis or prioritization, identifying critical orders and resolving customer issues became a time-consuming process.

Solution Delivered

Building a Centralized Open Sales Order Dashboard

BMCG designed and implemented a custom SAP ALV dashboard that consolidated sales order, delivery, billing, credit, and inventory information into a single reporting interface. Instead of navigating multiple SAP transactions, business users could monitor the complete order lifecycle from one dashboard and quickly identify orders requiring immediate attention.

Dashboard Capabilities

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SAP Functionality Delivered

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Our Approach

Delivering a User-Friendly Operational Dashboard

Business Requirement Workshops

Worked with sales, customer service, logistics, finance, warehouse, and IT teams to understand reporting challenges and define business requirements.

Functional Design

Prepared the functional specification, defined dashboard filters, aging logic, traffic-light indicators, and drill-down requirements before development began.

SAP Report Development

Collaborated with the ABAP team to build a high-performance ALV dashboard that consolidated data from multiple SAP SD processes into a single report.

Testing & Go-Live Support

Supported unit testing, system integration testing, user acceptance testing, production deployment, end-user training, and post-go-live support to ensure successful adoption.
Services Delivered

SAP Services That Powered the Dashboard

The engagement combined SAP functional consulting, custom ABAP development, and reporting optimization to provide a centralized view of open sales orders. The solution was designed to improve operational visibility while working seamlessly within existing SAP sales processes.

SAP SD Process Analysis

Reviewed the existing order-to-cash reporting process and identified the information required by sales, logistics, warehouse, and finance teams for daily operations.

Functional Specification Design

Prepared detailed functional specifications, report layouts, selection criteria, and business rules to support dashboard development.

Custom SAP ABAP Reporting

Worked with the ABAP development team to build a custom ALV dashboard that consolidated sales order information from multiple SAP tables into a single report.

Cross-Module Data Integration

Integrated sales orders, delivery status, billing information, credit checks, customer details, and material data to provide a complete operational view.

Dashboard Validation & Testing

Validated report logic, business calculations, filters, and user scenarios through functional testing and user acceptance testing before deployment.

Deployment & User Adoption

Supported production deployment, user training, and post-go-live activities to ensure smooth adoption across business teams.
Business Outcomes

Business Results Delivered

The custom dashboard provided a single source of truth for monitoring open sales orders across the business. By replacing fragmented reporting with one centralized interface, teams were able to access critical order information more quickly, improve operational visibility, and respond to customer requests with greater confidence.

Centralized Order Visibility

Provided one dashboard to monitor sales orders, deliveries, billing status, and credit information.

Faster Decision-Making

Enabled business users to identify priority orders and take action without reviewing multiple SAP reports.

Improved Operational Efficiency

Reduced the effort required to consolidate data manually from different SAP transactions.

Better Order Monitoring

Made it easier to track order progress, identify delays, and monitor aging open orders.

Enhanced Cross-Functional Collaboration

Gave sales, warehouse, logistics, finance, and customer service teams access to the same operational information.

Standardized Business Reporting

Delivered a consistent reporting framework that improved day-to-day order management and operational control.

Looking to Improve SAP Order Visibility?

We design solutions like custom SAP dashboards, operational reporting, or process-specific SAP applications that help teams make faster decisions with accurate, real-time business information.

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